Can you maintain a system another company installed?
Often, yes. We’ll check the equipment, its condition and whether we can support it before accepting it onto a contract. If you don’t have all the paperwork, tell us what you know about the system and any faults. We’ll explain what needs investigating or putting right first.
How much does a maintenance contract cost?
The price depends on the systems, the amount of equipment and the visits needed, as well as the call-out cover you choose. An alarm maintenance contract for one building will differ from cover for several systems or sites. Send us your system details and recent service reports so we can discuss a quotation; existing defects may need separate remedial work.
What is included in Bronze, Silver and Gold cover?
All three include access to our 24-hour emergency response service. Silver adds call-out labour and Gold adds cover for defective parts. The written contract sets out the equipment covered, exclusions and response targets. Check those details alongside the planned servicing when comparing the options.
How often should fire alarms and security systems be serviced?
For commercial fire alarms, BS 5839-1 recommends six-monthly servicing; the system and its risks may call for more frequent visits. CCTV, intruder alarms and access control need schedules suited to their equipment, use and environment. We also consider manufacturer guidance and any insurer conditions when agreeing your maintenance plan.
Does planned maintenance replace our routine fire alarm tests?
No. Your routine fire alarm tests and the service engineer’s inspections have different roles. Keep the weekly user tests and log book up to date between service visits, and report faults when they arise. Planned preventative maintenance checks the system in more detail; it doesn’t remove the checks your team needs to carry out.
Can you include alarm monitoring in the maintenance contract?
Tell us about any existing monitoring when you enquire. The equipment, signalling connection and response arrangements need checking separately from the service visits. We can discuss the monitoring you need and explain how it fits alongside maintenance, including any changes needed when you move provider.
Can we discuss maintenance for several sites or other systems?
Yes. Send a list of the sites and equipment, including systems such as emergency lighting, smoke ventilation or nurse call. We’ll check what support can be offered for each one and whether specialist work is needed. We’ll confirm the support and service intervals for each site and system.